SOCIAL IMPACT – POSTS, PEOPLE & POSSIBILITIES

PCCS Goes Social 

Pacific Coast Community Services (PCCS) is active on social media and excited to continue to connect with our extended community in new and dynamic ways.

This page is your go-to hub for all things social, featuring impactful posts, upcoming events, client success stories, community highlights, and job search resources—all designed to inform, empower, and inspire.

We invite you to check back often and stay engaged as we share the voices and stories that shape our mission.

Explore the links below to follow us on social media and become part of the growing conversation.

Our Social Media Handles

Follow us on:

Bluesky:  @PCCSEmployment

Threads: @PCCSEmployment

LinkedIn: Pacific Coast Community Services

Facebook: @PCCSEmployment

Instagram: @PCCSEmployment

Soft Skills Showdown:

Sharpening the Tools That Help You Stand Out

By Otto DeLeon, June 17, 2025

As we neared the halfway point of our Career Quest Job Club series at PCCS, on May 14 we turned our attention to one of the most underestimated assets in the job search: soft skills. In our interactive session, Soft Skills Showdown, participants explored real-life scenarios through game-style questions designed to highlight the professional behaviors that employers value most, but don’t always list on the job description.

While resumes showcase hard skills like software proficiency or certifications, it’s soft skills (communication, adaptability, teamwork, emotional intelligence, and many others) that often determine whether a person succeeds in the role and fits well within a team. Here’s what we explored.

🗣️ Communication: Ask Questions, Don’t Guess

In the session’s opening round, participants considered what to do when assigned a task they don’t fully understand. While some might be tempted to figure it out silently, the winning strategy was clear: ask questions early and professionally. Effective communicators know when to clarify expectations; doing so shows initiative, not weakness.

🤝 Teamwork: Offer Support Before You’re Asked

When a teammate struggles, the best approach is to offer help directly rather than waiting to be asked or reporting the issue to a supervisor. One of the strongest indicators of a team-oriented mindset is a willingness to support others without being prompted. That’s the kind of trait that employers and coworkers truly value.

🌪️ Adaptability: Embrace Change with a Growth Mindset

In a workplace environment that’s always shifting, the ability to pivot quickly and maintain a problem-solving attitude is a major asset. Participants were challenged to respond to a last-minute project change, a situation many of us can relate to. Those who stayed open, asked clarifying questions, and moved forward with a positive tone came out ahead.

😬 Conflict Resolution: Talk It Out, Don’t Shut It Down

Disagreements at work are inevitable. What matters most is how we handle them. The strongest responses in our game emphasized respectful conversation and a search for shared solutions, rather than avoidance or escalation. This demonstrated the importance of emotional intelligence in maintaining healthy working relationships.

🕒 Time Management: Communicate Before Things Fall Apart

Good time management isn’t just about checking boxes; it’s about knowing when to speak up. Participants explored a scenario involving competing deadlines. The best approach? Proactive communication with a supervisor to prioritize tasks and reset expectations, rather than pushing through in silence or hoping for the best.

👔 Professionalism: Uphold Workplace Standards

What happens when a coworker says something inappropriate in a team chat? While ignoring it or laughing along might feel easier in the moment, the most professional response is to report the incident through the appropriate channels. Professionalism means protecting the work environment and contributing to a culture of respect.

🌟 Leadership and Accountability: Step Up and Own Up

Two of the final questions challenged participants to show leadership, even without a title, and take accountability when mistakes are made. Helping a new hire without being asked and owning up to an error in a team report, are both examples of quiet leadership that builds trust and reinforces dependability.

📝 Key Takeaways

Soft skills like communication, teamwork, adaptability, and professionalism are often what set candidates apart—during interviews and throughout your work life.

We encourage you to choose one soft skill you’d like to strengthen and look for chances to apply it this week. Also, prepare a story that shows how you’ve demonstrated that skill—and weave it into your next interview.

Mastering Interviews

 By Otto DeLeon, June 10, 2025

As part of our ongoing Career Quest Job Club series at PCCS, on May 14 we turned our focus toward a critical phase of the job search: the interview. In The Interview Gauntlet, participants engaged in an interactive, game-style session designed to sharpen their strategy, confidence, and communication when navigating interviews.

Interviews can feel intimidating, but with preparation and insight into what employers are really looking for, candidates can turn interviews into opportunities to shine. Here are some of the most important lessons we explored.

🧠 Telling Your Story with Purpose

One of the most common interview openers is “Tell me about yourself.” For many applicants, this is one of the most misunderstood conversation starters. In our session, we emphasized that this isn’t an invitation to tell your life story. Instead, it’s your chance to frame your professional journey in a way that highlights your strengths and aligns with the job you’re pursuing.

Participants were encouraged to practice their response to this question and keep their answers focused. Pro tip: start with relevant experience and end with why you’re excited about the opportunity at hand.

🛠️ Handling Tough Questions: Weaknesses and Career Changes

We all dread the “What’s your greatest weakness?” question but avoiding or sugarcoating it isn’t the best strategy. The strongest answers are honest yet forward-looking. In The Interview Gauntlet, participants explored how to share an authentic area for growth—and more importantly, what they’ve done to improve it.

Similarly, when explaining why they want to leave their current job, participants were encouraged to frame their reasons positively, focusing on seeking new challenges and opportunities rather than dwelling on past negatives.

🔥 The Five-Year Question and Handling Conflict

When asked, “Where do you see yourself in five years?”, vague or unrealistic answers can backfire. Instead of saying “running the company” or “not sure,” strong candidates link their goals to growth within the field or organization.

Conflict resolution also emerged as a major skill employers want to see. Participants learned that describing a story where they listened carefully, collaborated with others, and worked toward a solution is far stronger than boasting about “winning” arguments or claiming they’ve never faced conflict.

📣 Selling Yourself Without Sounding Desperate

When answering, “Why should we hire you?”, the temptation might be to mention personal need (“I really need a job”) or compare yourself to others (“I’m better than other candidates”). In The Interview Gauntlet, participants were instructed to craft responses that tie their skills, values, and work ethic directly to the employer’s needs, a much more powerful approach.

🎯 Asking Good Questions at the End of the Interview

Interviews aren’t just about answering questions; they’re also an opportunity to ask smart ones. Participants learned to avoid questions about vacation days or salary at this stage and instead focus on asking about the team, the company’s mission, role expectations, or future growth opportunities.

Good questions show preparation, genuine interest, and strategic thinking.

🧩 Correcting Mistakes During the Interview

Mistakes happen. Maybe you blank on a question or realize you misspoke. Participants explored the idea that it’s better to briefly and professionally correct yourself during the interview rather than ignore the issue or follow up awkwardly by email later. Handling a stumble with grace can actually leave a strong impression, demonstrating signs of leadership and self-awareness.

🚀 Key Takeaways: Preparing for Success

At the end of The Interview Gauntlet, participants left with a concrete action plan:

✅ Practice answering “Tell me about yourself” with a focus on professional highlights.
✅ Prepare a story that demonstrates problem-solving or conflict resolution skills.
✅ Draft 2–3 thoughtful questions to ask at the end of each interview.

A successful interview is more than just answering questions correctly—it’s about preparation, professionalism, and connection. With practice and strategic storytelling, candidates can turn interviews into opportunities to show their full potential.

LinkedIn Legends: Fact or Fiction?

By Otto DeLeon, June 3, 2025

Demystifying the Myths That Could Be Holding Back Your Job Search

In today’s competitive job market, a strong LinkedIn profile can be just as important as a polished resume. But even seasoned job seekers are often unsure of what really matters on the platform, and what’s just noise. That’s why, as part of our Career Quest learning series at PCCS, we dedicated a session to playing “LinkedIn Legends: Fact or Fiction?”

This interactive workshop challenged common assumptions, debunked outdated advice, and sparked conversation around how to use LinkedIn more strategically.

Here are some highlights and the truth behind some of the most common LinkedIn myths.

🖼️ Myth #1: “It’s okay to leave your profile photo blank if you’re camera shy.”

Fiction: While it’s important to be comfortable, having no photo can hurt your visibility. Profiles with a photo are viewed up to 14 times more often than those without one (see: (30) Increase your Linkedin profile views 14 times using this simple trick | LinkedIn). It doesn’t have to be fancy. A clear, friendly headshot taken with your phone against a simple background works just fine. People want to connect with a face, not a silhouette.

💼 Myth #2: “You should never list a job on LinkedIn if you were fired.”

Fiction: Being let go isn’t necessarily a red flag. How you frame the experience matters more than how it ended. If the job involved relevant skills, accomplishments, or responsibilities, it’s worth including. Employers are more interested in what you did and learned than in gaps or setbacks.

🧠 Myth #3: “Your LinkedIn headline should just be your current job title.”

Fiction: This is one of the biggest missed opportunities. Your headline is prime real estate. Instead of just saying “Cashier at XYZ Retail,” try something like: “Customer Service Specialist | Bilingual | Interested in Banking & Administrative Roles”
Think of it as your personal tagline. Make it work for you.

🌐 Myth #4: “Having 500+ connections makes you more visible to recruiters.”

Fact: LinkedIn’s algorithm favors users who are better connected. Once you reach 500+ connections, your profile gains credibility and is more likely to appear in search results. Why? Because LinkedIn prioritizes profiles with wider networks when showing “People You May Know” or when recruiters search using filters. Engagement also matters—commenting, posting, and interacting with others helps tailor what LinkedIn shows you and how often your profile shows up to others.

🤝 Myth #5: “Only connect with people you know in real life.”

Fiction: LinkedIn is a networking platform, and that means it’s okay to connect with people in your industry even if you haven’t met them in person. If you’re sending a request to someone unfamiliar, just include a short, polite message explaining why you’d like to connect. That’s networking done right.

🔍 Myth #6: “Recruiters can only find you if you activate ‘Open to Work.’”

Fiction: Even without the green “Open to Work” banner, recruiters can still find you based on keywords in your profile. Turning on “Open to Work” simply improves your visibility in filtered searches, but it’s not the only way to be found.

🛠️ Myth #7: “Endorsements are more important than skills you add yourself.”

Fact and Fiction: Endorsements add credibility, but they aren’t weighted more heavily than the keywords you list in your Skills section. Both contribute to how recruiters find you, but neither guarantees visibility alone. Focus on building both a keyword-rich profile and a strong, authentic network.

📉 Myth #8: “It’s better to have no LinkedIn profile than an incomplete one.”

Fiction: A basic but accurate profile is far better than none. You can always improve your profile over time, but having a starting point allows you to show up in searches, link your resume to your profile, and demonstrate a professional online presence.

🚀 What You Can Do This Week:

You don’t need to overhaul your whole LinkedIn profile overnight. But you can choose one or two sections to update today or this week. Here are a few quick wins:

• Add or update your headline to reflect your current goals.
• Upload a friendly, clear photo.
• Make sure your “Skills” section includes keywords relevant to the roles you’re targeting.

💬 Final Thought:

LinkedIn is more than just an online resume. It’s a networking hub, a search engine, and a professional branding platform rolled into one. By understanding how to use it strategically, and letting go of outdated myths, you can unlock new job leads, visibility, and meaningful connections.

Workplace Etiquette:

Spot the Red Flag Before It Stops Your Progress

By Otto DeLeon, May 27, 2025

On May 28’s Job Club in our Career Quest series, PCCS launched a brand-new interactive challenge: Workplace Etiquette Escape—a game designed to test participants’ ability to recognize appropriate professional behavior… and spot the red flag that doesn’t belong.

Unlike our previous sessions that focused on resumes, interviews, and application strategies, this session zeroed in on what happens after you land the job—how you act, communicate, and carry yourself in a professional environment. And as we explored, success on the job isn’t just about what you do. It’s also about how you do it.

🧠 The Rules Were Simple… But the Scenarios Weren’t

Each round of the game presented five workplace behaviors. Four reflected strong etiquette, and one was a subtle—or not-so-subtle—misstep. Participants had to identify which behavior didn’t belong and explain why it could hurt their professional image or disrupt team dynamics.

Here’s what we uncovered together.

📧 Communication: Reply All ≠ Professionalism

In one round, participants quickly spotted the faux pas: replying to a company-wide email with a personal question about time off. It sparked a great conversation about email etiquette, including using clear subject lines, proofreading, and keeping communications focused and audience-aware.

🤝 Teamwork and Boundaries

One scenario asked which team habit was out of place. While helping others and giving credit came up as expected behaviors, dominating conversations stood out as the red flag. Good teamwork requires give-and-take, not just speaking up but listening actively and letting others be heard.

In another round, reading someone’s notes while they’re away was flagged as a clear boundary violation. Participants discussed how respecting physical and digital privacy is part of building workplace trust.

🕒 Meetings and Professional Presence

From checking phones during meetings to showing up late, participants identified habits that send the wrong message. Even if you’re performing well, small actions like scrolling during a team check-in can erode trust and focus.

🧍‍♂️ Dress, Scents, and Space

We also explored etiquette related to personal presentation. Wearing strong cologne or perfume may seem harmless, but it can create discomfort—or even health concerns—in close working spaces. Workplace etiquette isn’t just about rules—it’s about awareness, inclusion, and shared space.

💻 Digital Conduct

In today’s hybrid and tech-heavy world, your online presence matters. Participants spotted “ALL CAPS” messages as unprofessional and discussed how tone and clarity come through digitally as much as they do in person.

⚖️ Accountability, Trust, and Reputation

Perhaps the most important takeaway? Blaming others for your mistakes is one of the fastest ways to damage your professional credibility. In our final challenge, participants unanimously selected deflecting responsibility as the red flag. We explored how accountability and ownership are essential to long-term success and true markers of leadership.

🔑 Key Takeaways

We wrapped things up in agreement that workplace etiquette can and should build trust, respect, and a positive reputation, which directly impact job satisfaction, advancement, and relationships at work.

Participants were encouraged to reflect on one workplace habit they’d like to improve or reinforce. Then, they should practice pausing before reacting—and choose a response that aligns with professionalism and trust.

How to Strengthen Your Job Applications

By Otto DeLeon, May 15, 2025

As part of our Career Quest series at PCCS’ weekly Zoom Job Club, on May 7 we rolled out an interactive session: The Application Wheel. This was a game-style workshop that explored the smart, strategic steps behind submitting strong job applications.

We’ve all been there when the application process feels overwhelming. However, understanding the nuances can make all the difference in standing out to recruiters and hiring managers. Here are the key takeaways from this session and the common mistakes we learned to avoid.

🔍 Read Before You Apply

One of the biggest mistakes job seekers make is rushing to apply without reading the full job description. In our session, participants agreed: taking time to carefully review the job posting is critical.

Before submitting an application:

• Understand the qualifications and responsibilities, making sure you meet the core minimum requirements.
• Identify keywords that you can mirror in your resume and cover letter.
• Tailor your materials to speak directly to what the employer is seeking.

Skipping this step often leads to mismatches and missed opportunities.

🛠️ Match Your Resume to the Job Posting

It’s not enough to have a “one-size-fits-all” resume.
We reinforced during the game that keywords matter a lot. Many employers use Applicant Tracking Systems (ATS) that scan for specific language. By mirroring the language of the job description (where applicable and accurate), you increase your chances of making it past the first digital hurdle.

✉️ Cover Letters: Optional Doesn’t Mean Unnecessary

Another key discussion point: even if a cover letter is labeled “optional,” it’s smart to submit one.

A brief, targeted cover letter shows:

• Extra effort and seriousness.
• Your ability to communicate professionally.
• A clear match between your skills and the employer’s needs.

We emphasized quality over quantity: a focused paragraph or two is much more impactful than a long, unfocused letter.

📞 Following Up the Right Way

After applying, it’s perfectly acceptable, and sometimes advisable, to follow up.
However, our participants learned that how you follow up matters just as much as whether you do.

Do:

• Politely express continued interest.
• Ask about the expected timeline for decisions if appropriate.

Don’t:

• Demand an explanation if you don’t hear back.
• Argue your case or show frustration. Professionalism always leaves the best impression.

📝 Fill Out Online Applications Carefully

Another area where applicants can slip up is rushing through online forms.

Pro tips we covered:

• Tailor work experience entries to highlight relevance to the new role.
• Avoid simply copying and pasting your resume.
• Fill in all required fields carefully, using honest and consistent information.

Attention to detail during this stage sets the tone for how employers view you.

⚖️ Salary Expectations and Sensitive Disclosures

We also tackled tricky areas like salary expectations and disclosing a criminal background:

• If a salary field is required, research the market range and provide a realistic number.
• Disclose any criminal history only if directly asked during the application process, not preemptively.

Being strategic while remaining honest helps maintain professionalism and credibility.

🤝 Professional References Matter

When asked for references:

• Choose professional connections (supervisors, colleagues, instructors).
• Provide full, up-to-date contact information.
• Avoid listing personal friends or writing “References available upon request” if specific references are requested.

A strong reference list can reinforce everything you’ve already said about yourself.

🚀 Key Takeaways

At the end of The Application Wheel, we left participants with this action plan:
Before submitting your next application:
✅ Tailor your resume using keywords from the job posting.
✅ Complete all required fields carefully and honestly.
✅ Write or update your cover letter to directly address the main job requirements.

Every application is a marketing opportunity.
When you slow down, tailor your message, and submit thoughtfully, you dramatically increase your odds of moving forward in the hiring process.

Thinking Outside the Box:

Preparing for a Career In Logistics

By April White, Featured in PCCS’ Hire News September 2024, Vol. 1, No. 2 Issue

The San Francisco Bay Area, with its prime geographic location and energetic economy, is a bustling hub for logistics—the coordination and tracking of goods and merchandise from origin to destination. Home to the Ports of Oakland, San Francisco, and Benicia, as well as smaller ports scattered throughout the Bay, the area is a key gateway for the movement of merchandise. This environment provides an array of positions and occupations for those seeking work in the supply chain sector. Based in the San Francisco East Bay, PCCS has taken advantage of its location to offer a course that equips its clients with a competitive edge in the field.

The Inventory Control and Logistics Certification Program provides training and preparation essential for employment in inventory control, shipping and receiving, and warehousing. This 32-hour in-person course features a thorough overview of warehouse basics with an emphasis on critical skills. PCCS Instructor Frank Silva described the course focus as “teaching best practices in logistics and warehouse settings…that are transferable from job to job. Each employer will want to orient their new employees to their own systems and culture, but there are skills that are universal.” Safety training is key among such skills, and it is central to the course. As most companies are bound by state and federal safety regulations, completing a course covering workplace safety could be just the ticket to catch an employer’s attention.

When training for jobs that involve the physical coordination and movement of goods, there is no substitute for hands-on experience. This course is designed to provide students with ample opportunity to learn and demonstrate new skills. Students are encouraged to collaborate, role-play, and develop effective communication within warehouse, storeroom, and/or mailroom settings. Key topics covered include freight handling, shipping and receiving, assessing inventory, record keeping, professional confidentiality, ergonomic lifting, and proper body mechanics.

The structured coursework prepares students to be successful as both employment candidates and hired employees by providing optional supportive learning resources such as videos, self-tests, and reference materials throughout the course. The program is tailored to address the individual strengths and challenges of learners, both of which are regarded as opportunities for growth. Class size is small, just a handful of students, allowing participants to learn at their own pace with guidance from a competent and knowledgeable instructor.

This in-depth course is held in a sustainably-resourced simulated warehouse environment at the REAP Climate Center in Alameda. The Climate Center provides a unique off-grid, carbon-neutral learning atmosphere for the course, which includes training in best practices related to ecology-related topics such as recycling, hazardous materials disposal, and waste reduction to prepare learners for an employment landscape where industries and standards are increasingly adopting green practices for long-term sustainability.

Learners receive a certificate upon completion and the opportunity to collaborate with PCCS’s knowledgeable and resourceful job developers to refine their resumes, sharpen their interview skills, and tailor their job search strategies for the ideal position. According to course instructor Alessandro Maione, “There is high demand for workers in logistics inventory – it’s a growing field here [in the Bay Area].” This position is supported by current data from the State of California Employment Development Department, which shows no job shortages in this category. In fact, it ranks among the top five categories for the number of openings for workers without a college degree in Alameda and Contra Costa counties, and it is predicted to maintain its rank through 2030. Bay Area workers in this field have impressive earning potential, grossing an average income that is 18% higher than the national average. With the combination of this comprehensive course and PCCS’s supportive employment services, job seekers gain a serious advantage in an industry that has a rich history, current high demand, and a bright outlook in the Bay Area.

Resume Rumble:

What Every Job Seeker Should Know in 2025

By Otto DeLeon, April 30, 2025

As part of our new Career Quest series for PCCS’ weekly Zoom job club, we kicked things off on April 23 with a high-energy game called Resume Rumble. This is an interactive way to brush up on resume best practices through multiple-choice challenges, real-world scenarios, and group discussion. Why start here? Because your resume is still the foundational tool in your job search toolbox. It’s often the first impression you make with an employer, whom more than likely, you have not yet met.

The game revealed some surprising facts, debunked outdated assumptions, and reminded us how small details can make or break your chances of landing an interview. Here are some key takeaways from the session.

⚙️ Applicant Tracking Systems Still Rule

Question: What’s one of the biggest resume mistakes that can prevent your application from ever being reviewed?

Answer: Using tables, columns, images, or other complex formatting that confuses Applicant Tracking Systems (ATS).

Today’s resumes are often first reviewed by software—not humans. ATS filters scan for keywords and evaluate formatting. While a visually appealing layout might look nice on paper, if it’s not ATS-friendly, it might never get past the digital gatekeeper. Stick to clean, linear formats without tables or fancy graphics.

📊 Show Results, Not Just Responsibilities

A recurring theme in Resume Rumble was the importance of using strong action verbs and quantifying your impact whenever possible. Take a look at these two resume lines:

• “Managed customer issues”
• “Improved customer satisfaction scores by 15% through resolution and follow-up”

The second bullet tells a story. It demonstrates value, outcomes, and initiative. These are qualities hiring managers love to explore. Wherever possible, add numbers, results, or context to your responsibilities.

🧠 Objective Statement or Not?

We’ve all seen it: the generic objective statement at the top of a resume. But is it necessary?

Not really. In fact, objective statements are often considered outdated, especially if they simply state what the applicant wants, rather than what they offer. A better approach is a professional summary, especially for those with experience or transferable skills. Even those just starting out can use a summary to express enthusiasm, training, and career readiness.

📌 What About Gaps in Employment?

Gaps happen—for lots of legitimate reasons. Whether you took time off for caregiving, illness, or other life circumstances, you don’t need to hide it, but you do need to frame it smartly.

One of the best strategies? Use a hybrid or functional resume that focuses on your skills rather than strict chronology. This allows you to highlight your competencies and accomplishments without drawing unnecessary attention to gaps in the timeline.

✅ Acceptable Resume Features (Yes, Even Hobbies!)

Many participants were surprised to learn that some resume features thought to be “taboo” might actually be acceptable depending on the job and employer.

For example:

• A professional Gmail address is expected and preferred.
• Relevant freelance work and upskilling activities count as valuable experience.
• Including hobbies like creative writing, coding, or photography can help if they align with the role or show character.

Context is key. If it adds to your value proposition, include it. If it distracts, leave it out.

🧩 Resume Customization Is Not Optional

One of the most important rules reinforced in our game is this: Customize your resume for each job application. That means:

• Aligning your language with the job description
• Highlighting relevant skills and achievements
• Using keywords that match the posting

It takes a little extra time, but tailoring your resume increases your chances of getting past ATS filters and making a stronger impression on recruiters.

📝 Final Thoughts: Keep It Clear, Concise, and Current

Your resume isn’t a memoir. It’s a marketing tool. It should be easy to read, keyword-optimized, and designed to show why you’re the right fit for the job at hand. Whether you’re returning to the workforce, just starting out, or looking to pivot industries, updating your resume is one of the smartest first steps.

So, if it’s been a while since you reviewed yours, now’s the perfect time.

🔍 Action Step: Open your resume today and ask:

• Is it easy to skim?
• Does it show results, not just tasks?
• Is it aligned with the types of roles I’m applying for?

If the answer to any of these is “no,” the time is now to redo it.

The Changing Landscape of Job Search:

What’s New, What’s Next (2019–2024)

By Otto DeLeon, April 21, 2025

How Job Seekers with Barriers Can Adapt and Thrive in Today’s Market

Over the past five years, the job search landscape has shifted dramatically. For many job seekers, those changes have brought both new opportunities and unfamiliar challenges.

For individuals with disabilities, veterans transitioning into civilian life, or those re-entering the workforce after a gap, navigating this evolving terrain requires resilience, adaptability, and the right tools. Here’s what’s changed and how you can make the most of it.

🌐 What’s Changed in the Job Market (2019–2024)?

From the rise of remote work to the widespread use of AI in hiring, the game has changed in big ways:

• Remote & Hybrid Work: A major shift that opens doors for many who face mobility or caregiving challenges.
• AI and Automation: Applicant Tracking Systems (ATS) now play a huge role in filtering resumes—often before a human ever sees them.
• The Gig Economy: Contract and freelance roles are more common, offering flexibility but less long-term security.
• Increased Emphasis on DEI: Many employers now aim to hire more inclusively—though follow-through varies.
• Digital Presence Matters: A well-crafted LinkedIn profile is no longer optional; it’s expected.

💡 Opportunities: Where Progress Meets Possibility

These changes have opened doors that didn’t exist before:

• Remote work eliminates geographic and mobility barriers, allowing job seekers to access roles nationwide.
• Flexible gig roles are helpful for easing back into the workforce after time away.
• Employers are becoming more open to non-traditional work histories, prioritizing skills over linear resumes.
• Online learning platforms like LinkedIn Learning and Coursera offer accessible ways to upskill.
• DEI efforts (when genuine) mean more inclusive hiring practices—a big win for underserved job seekers.

⚠️ Challenges: What to Watch Out For

However, these shifts also bring some hurdles:

• ATS software may filter out resumes that don’t match keyword expectations.
• Remote roles require tech access and digital communication fluency.
• Gig work often lacks benefits or long-term security.
• Stigma still lingers around gaps in employment or disability disclosure.
• DEI initiatives aren’t always fully implemented—and may be deprioritized.

🔧 How to Adapt and Stand Out

The good news? You can turn today’s realities into advantages with the right strategy:

• Customize your resume with keywords that match the job description.
• Create a professional online presence: LinkedIn, email address, job board profiles.
• Learn how to navigate ATS systems using tools like Jobscan or Teal.
• Tap into veteran services, disability employment networks, or workforce development programs.
• Frame your story through your transferable skills and lived experiences.

🧰 Tools to Stay Competitive

Use these resources to strengthen your toolkit:

• Jobscan, Teal, ResumeWorded – Optimize your resume for ATS.
• LinkedIn – Highlight achievements, follow employers, and connect meaningfully.
• Interview Prep – Practice virtual interviews and become fluent with Zoom, Teams, or Google Meet.
• Accessibility Tools – Explore screen readers, closed captioning, and other tools in Google and Microsoft platforms.

🗣️ Self-Advocacy Matters

When navigating the workforce with a disability or unique background:

• Know your rights under the ADA (Title I) and Section 503.
• Practice how and when to disclose a disability and request accommodations.
• Use vocational rehab and other support services to stay prepared.
• Craft a personal narrative that emphasizes resilience, growth, and contribution.

🌱 Setbacks as Strengths

Sometimes, the very things we view as “barriers” are actually our strongest assets:

• Career gaps? They might reflect personal growth or caregiving responsibilities.
• Military service? A clear signal of leadership, adaptability, and mission focus.
• Disability? A marker of ingenuity, creativity, and problem-solving in a world not built for you.

💬 Your path may be different—but it’s still powerful.

📚 Final Takeaways & Resources

Start here to build your momentum:

• Explore resume optimization tools (Jobscan, Teal, ResumeWorded)
• Access ADA accommodation request templates
• Check out free upskilling sites like LinkedIn Learning, Coursera, and GCF Learn Free
• Connect with local employment networks for veterans and people with disabilities

You’ve got what it takes to succeed in today’s evolving job market. With the right tools, self-awareness, and support system, you can turn change into opportunity—and build a career that works for you.

The Metrics of Success Along the Job Search Journey

By Otto DeLeon, April 16, 2025

When you’re looking for a job, it’s easy to define success as “getting hired.” But what if we told you there’s more to celebrate along the way?

At Pacific Coast Community Services, we encourage job seekers to think of the job search as a journey—not just a race to the finish line. There are real, measurable wins that happen well before the offer letter hits your inbox. And when you recognize and build on those wins, your confidence grows, your strategy sharpens, and your chances of landing the right job improve.

Here are just a few of the milestones that matter:

✅ A Resume That Works For You

You’ve updated your resume to current industry standards. It’s keyword-optimized, clean, and easy to customize for each application. That’s a win! It means you’ve built a tool that can stand up to applicant tracking systems and grab the attention of real humans.

✅ A Cover Letter That Tells Your Story

You’ve developed a solid base cover letter, something adaptable that brings your resume to life. Your voice and values come through, and you’re able to tailor it quickly to different roles. That’s progress.

✅ Your Elevator Pitch Is Polished

You’ve practiced a short, confident pitch that explains what you’re looking for and why you’d be a great fit. Whether at a networking event or in an interview, you’re ready to speak with purpose. Huge step forward.

✅ LinkedIn Is Looking Sharp

Your LinkedIn profile reflects your current goals, highlights your strengths, and is aligned with your resume. You’re engaging with posts and making connections. Employers will check; make sure what they see helps your case.

✅ You’ve Scrubbed Social Media

Old tweets, unprofessional photos, and vague bios are all gone. Your online presence now matches the candidate you’re presenting on paper. That’s a smart move that could make the difference in a close hiring decision.

✅ You Know the Job Boards

You’ve mastered search filters, set up alerts, and are saving time by zeroing in on real, relevant leads. No more endless scrolling. This is what strategic searching looks like.

✅ You’re Landing Interviews

Each interview—phone screen, virtual, or in-person—is proof that your materials are working. Even if it doesn’t lead to a job offer, it’s validation that your resume and messaging are on point.

✅ You’re More Comfortable in Interviews

You’ve practiced your answers. You can speak to your experience. You’re getting better at thinking on your feet. And maybe you even like answering, “Tell me about yourself” now.

✅ Your References Are Ready

You’ve lined up people who can speak to your strengths. You’ve organized transcripts, certificates, and writing samples. When a hiring manager asks, you’re ready to deliver.

Progress Deserves Recognition

All of these milestones are signs of progress. And progress is success.

The job search process can be stressful, but when you track your wins, you stay motivated. Remember, it’s not just about getting the job. It’s about becoming ready for it. Every step you take brings you closer to that moment, and that’s something worth celebrating.

If you’re on the journey, keep going. You’re doing better than you think.

Understanding ADA Title II:

What Equal Access to Public Services Really Means for Job Seekers

By Otto DeLeon, April 16, 2025

When we talk about disability rights in the workplace, most people think of Title I of the Americans with Disabilities Act (ADA), and for good reason. It lays the foundational structure for fair hiring practices and workplace accommodations. But what happens before someone lands a job? What about access to the public services that help people get hired in the first place?

That’s where ADA Title II comes in. Its impact on the job search is bigger than many realize.

What Is ADA Title II?

Title II of the ADA requires that all programs, services, and activities run by state and local governments be accessible to people with disabilities. This includes everything from transportation and job training programs to public libraries and government hiring platforms.

In simple terms: If a government-run service helps someone work, get to work, or find work, it must be equally accessible to people with disabilities.

Why Title II Matters for Job Seekers

Searching for a job can be a job in itself. Now imagine navigating that process without access to reliable transportation, clear information, or training tools that work with your assistive technology. That’s the reality Title II aims to prevent.

Here are a few key ways Title II supports job seekers:

🚍 Accessible Public Transit

Buses, trains, and paratransit services must accommodate all riders. This includes wheelchair access, clear service announcements, and alternative transit for those who can’t use fixed routes.

🏛️ Inclusive Government Services

Think DMV offices, vocational rehab centers, workforce development hubs, and job training programs—all must provide reasonable accommodations, like:

• ASL interpreters
• Accessible formats for training materials
• Alternate communication methods

💻 Digital Accessibility

Government websites and application portals must be compatible with screen readers and other assistive technology, ensuring that applying for a job, or signing up for unemployment benefits, isn’t a barrier in itself.

🚓 Emergency and Law Enforcement Services

From 911 call centers to interactions with law enforcement, public safety services must also be accessible. This is an often overlooked provision, but vital part of full inclusion.

Your Rights Under Title II

If you’re a person with a disability, Title II guarantees your right to access:

• Public transit
• State or city-run job training
• Online government job boards and portals
• Local hiring programs and events

You also have the right to request reasonable accommodations, and if those aren’t provided, or if barriers persist, you can file a complaint with the U.S. Department of Justice.

Common violations include:

• Refusing to provide interpreters or accessible formats
• Inaccessible public transit routes or schedules
• Job applications or interviews that exclude or disadvantage people with disabilities

Taking Action: Empowerment Through Awareness

Knowing your rights is the first step toward employment empowerment. Whether you’re re-entering the workforce, transitioning from school to employment, or shifting careers, equal access to public services is not optional. It’s the law.

If you believe your rights under Title II have been violated:

• Contact the ADA National Network for free guidance.
• File a complaint with the U.S. Department of Justice.
• Explore accommodation solutions with the Job Accommodation Network (JAN).

Inclusion Starts with Access

Workplace inclusion doesn’t start at the office door. It begins with getting there, being able to apply, and receiving the training and services you need to succeed. ADA Title II ensures that access to opportunity isn’t blocked by outdated systems or overlooked barriers.

So, the next time you hop on a bus to head to an interview or access a government-funded job program, remember: You have the right to be there and to be supported every step of the way.

Want to Learn More?

📘 Explore Title II regulations on the ADA.gov website »
🔍 Connect with the ADA National Network »
💡 Visit the Job Accommodation Network (JAN) »

Reclaiming Confidence and Career Purpose:

Serena Olsen’s Journey Back to Work

By Otto DeLeon, based on an article originally written by April White, April 16, 2025

When Serena Olsen earned her graduate degree in 2006, she imagined a future in international development. Adventurous visions came to her of traveling the world, shaping public policy, and working alongside communities to drive change. For a while, that vision held. Serena carved out a meaningful path in the nonprofit sector, particularly within organizations that served the blind community, a space close to her heart, both professionally and personally.

But despite her qualifications and dedication, Serena encountered persistent ableism and limited opportunities outside that niche. Still, she pressed on. In 2014, she joined the Peace Corps and served in the Kyrgyz Republic, overcoming significant institutional hurdles as a candidate with a disability. While there, she partnered with a local initiative to launch a training center for blind adults. This achievement reflected both her leadership and commitment to inclusive development.

After returning to the Bay Area, Serena joined Lighthouse for the Blind in San Francisco, where she spent five years curating and coordinating social and recreational programming. “It was exciting,” she recalled. “I wasn’t doing skills training or Braille. I was taking people to the theater, building community.” But when the pandemic struck, it upended her career and her life.

What she initially thought would be a short break from the workforce turned into a four-year absence. “I assumed I’d bounce back into the workforce when I was ready,” Serena said. “But it wasn’t that simple.” Her job search stalled, and her confidence took a hit. The realization slowly dawned that she needed support. She needed someone to guide and hold her accountable.

Through the California Department of Rehabilitation, Serena was referred to Pacific Coast Community Services (PCCS). It was a turning point.

Working with her PCCS Job Developer, Serena began the process of rebuilding. Her resume was transformed from a traditional reverse-chronological format to one that emphasized her transferable skills and achievements. “It was overwhelming at first,” she said. “But once I saw her method, I thought, ‘This is brilliant.’” Together, they refined her cover letter approach, making it more targeted and effective. These tools helped her begin to believe in herself again.

Serena also began attending PCCS’s twice-weekly Job Club sessions. The sessions provided structure and accountability, helping her gain momentum during a time when it was hard to keep going. Showing up meant she had to report on her progress, which kept her motivated.

When Serena expressed her interest in food justice and urban agriculture, PCCS listened. She was placed at the UC Gill Tract Community Farm in Albany, becoming the first PCCS program participant to be placed there. The site, known for its focus on land rematriation and community nourishment, proved to be a transformative space. Serena contributed both administratively and in the field. She caringly tended to crops, seedlings, and pollinator plants. “It was a magical summer,” she said. “That farm reminded me of what I had to offer. I don’t know that I had ever felt so valued as I did there.”

Today, Serena is once again fully employed. “Not having a steady paycheck really chips away at your confidence,” she said. “I have that back, and it’s extremely empowering.”

While the future remains unwritten, Serena now carries with her the tools, clarity, and confidence needed to pursue meaningful employment on her own terms. “PCCS helped me feel empowered again,” she shared. “I don’t have to deplete my savings or doubt my worth. I can stand on my own two feet. That means everything.”

How Artificial Intelligence (AI) Is Transforming Job Search

By Otto DeLeon, April 8, 2025

A New Era for Job Seekers with Disabilities, Veterans, and Returning Workers

The job search process has changed dramatically over the past few years. What was once a series of in-person interviews, stacks of printed resumes, and endless applications has evolved into a digital-first, AI-driven experience. For job seekers—especially those with disabilities, veterans transitioning to civilian roles, and individuals re-entering the workforce—artificial intelligence (AI) is proving to be a game-changer.

In this blog post, we’ll explore how AI is reshaping the job market and how it can potentially yield benefits to those facing unique challenges.

The AI Job Search Revolution

 AI is everywhere in today’s job market, from resume screenings to interview preparation. More employers are using Applicant Tracking Systems (ATS) powered by AI to filter resumes and help them find the right candidates. But how does this affect job seekers? And more importantly, how can you use AI to your advantage?

For job seekers with disabilities, veterans, or individuals returning to the workforce after time away, AI tools are opening doors that might have previously been blocked. With AI, candidates can now access tailored support to help break down barriers that often make job searches challenging and time-consuming.

AI-Powered Tools for Job Seekers

1. 1. Resume Optimization: AI-driven tools like Jobscan are transforming how job seekers tailor their resumes. Did you know that 75% of resumes never reach human eyes because they are filtered out by ATS? With AI-powered resume builders, candidates can optimize their applications to meet ATS criteria, increasing their chances of being noticed.
   2. Bias Reduction in Hiring: AI has the potential to reduce bias in recruitment. A McKinsey & Co. report found that AI-powered platforms could reduce bias in recruitment by as much as 30% when properly implemented. For people with disabilities and veterans, this could mean a more level playing field.
   3. Interview Preparation: Platforms like Big Interview and MyInterview provide virtual coaching by analyzing candidates’ responses, body language, and speech patterns. This feedback helps job seekers refine their presentation, tone, and clarity before meeting a recruiter.
   4. Military-to-Civilian Career Translators: For veterans, AI-powered military-to-civilian job translators like Hire Heroes USA and O*NET OnLine convert military job skills into civilian job descriptions. This simplifies the process of translating your experience into something that resonates with civilian employers.
   5. Accessible AI Tools for People with Disabilities: AI isn’t just helping job seekers with disabilities improve their resumes. It’s also offering new opportunities for interview coaching. Virtual mock interviews powered by AI can help individuals practice responses to questions, including how to disclose accommodations or discuss work history confidently.

The Pros and Cons of AI in Hiring

While the rise of AI tools brings many benefits, it’s not without its challenges. AI-driven systems, if not properly designed, can perpetuate societal biases. For instance, non-linear career paths, such as those of returning workers or individuals with career gaps, may be seen as a disadvantage by AI ranking systems that prioritize continuous employment.

Moreover, while AI offers improved accessibility, it can also introduce new barriers. For example, voice recognition software might struggle with individuals who have speech impairments, and automated video interview tools might unfairly score candidates based on body language that’s nontraditional or neurodivergent.

How Job Seekers Can Maximize AI

AI can offer powerful tools for job seekers, but it’s essential to stay proactive and use these resources strategically. Here’s how you can make the most of AI in your job search:

• • Optimize your resume using AI-driven resume scanners to ensure it’s ATS-friendly.
  • Practice mock interviews with AI tools, but also seek authentic human feedback to refine your responses.
  • Use AI job matching platforms but don’t forget traditional job search efforts like networking.
  • Advocate for accessible AI practices by giving feedback to employers on any barriers you encounter.

Conclusion: The Future of AI in Job Searching

AI is revolutionizing the way we approach job hunting, and for those with disabilities, veterans, and returning workers, it offers tools to break down long-standing barriers. While AI offers incredible opportunities, it’s important to stay vigilant and use it to your advantage while also advocating for fair, accessible hiring practices.

If you’re ready to take the next step in your job search, don’t hesitate to explore AI-powered tools. With the right strategies, AI can help you find the job of your dreams and navigate the modern job market with confidence.

Resources:

• • Job Accommodation Network (JAN)
  • Hire Heroes USA
  • O*NET Online
  • LinkedIn Learning